Tui Cancels 146-Passenger Skyla Cruise, Offering Refunds and £100 Vouchers
Updated
Updated · bbc.co.uk · Jun 30
Tui Cancels 146-Passenger Skyla Cruise, Offering Refunds and £100 Vouchers
3 articles · Updated · bbc.co.uk · Jun 30
Summary
146 booked passengers on Tui’s Skyla will be flown home tomorrow after the company canceled the Danube cruise and offered a full refund plus a £100 goodwill voucher.
Air conditioning failed in Budapest during a heatwave that pushed temperatures above 35C, with 39C forecast, leaving passengers stranded for two days and elderly travelers struggling in stifling conditions.
Passengers said they were first taken to the ship on Monday, then moved to hotels that evening and had to arrange their own food, while Tui said engineers need more time to fix the problem.
Complaints online suggest the vessel’s cooling problems may predate this trip, including disrupted passengers last week and older reports from 2024, though Tui called the current breakdown a new issue.