T-Mobile Forces Legacy Users Onto 5G Plans, Raising Some Bills by $4 a Line
Updated
Updated · Fierce Network · Jun 29
T-Mobile Forces Legacy Users Onto 5G Plans, Raising Some Bills by $4 a Line
3 articles · Updated · Fierce Network · Jun 29
Summary
T-Mobile began notifying customers on 3G- and 4G-era plans that those plans are being retired and they will be moved to newer 5G rate plans, with no option to return.
About $4 per line is the typical increase for some affected users, though T-Mobile said a “very big portion” will see no price change and each customer’s exact terms will be detailed through a texted link.
1,100 billing and product codes tied to old plans will be cut to fewer than 100, a simplification T-Mobile says will speed new feature rollouts and remove restrictions that limit video, hotspot and international benefits.
15-year-old plans are too restrictive for current and future network features, executives said, arguing the migration will let customers better use 5G Advanced and later AI-driven services as T-Mobile points to ample network capacity.