Man Details 90-Minute Post Office Ordeal Over Form 15H, Sparking Wider Service Complaints
Updated
Updated · News18 · Jun 28
Man Details 90-Minute Post Office Ordeal Over Form 15H, Sparking Wider Service Complaints
2 articles · Updated · News18 · Jun 28
Summary
A social media user said a Post Office visit to submit Form 15H for his father dragged on for nearly 90 minutes and still ended without the work being completed.
Counter staff allegedly sent him from one desk to another, first saying Form 15H was no longer accepted, then directing him to get Form 121 and return later because the branch closed at 12 noon.
The post described staff as rude, unhelpful and poorly informed, with the man saying even basic guidance on the form and deadline was not provided after long waits.
Online reactions quickly broadened the complaint, with many users recounting similar experiences of long queues, repeated visits and poor service at government-run branches, though one said online post office banking worked well.