StubHub Fined £900,000, Refunds 50,000 Buyers Over Hidden Ticket Fees
Updated
Updated · BBC.com · Jun 23
StubHub Fined £900,000, Refunds 50,000 Buyers Over Hidden Ticket Fees
3 articles · Updated · BBC.com · Jun 23
Summary
£900,000 is the penalty the UK Competition and Markets Authority imposed on StubHub for failing to show ticket buyers the full price upfront.
More than 50,000 customers are now expected to receive refunds averaging about £10 per transaction after the regulator's investigation into unavoidable checkout charges.
Emma Cochrane, the CMA's consumer protection chief, said hidden fees that make a deal look cheaper before checkout are illegal and unfair to consumers.
StubHub will contact affected fans about the payouts, extending the case from a regulatory fine to direct compensation for buyers.