StubHub Misses Delivery on $5,000 World Cup Order, Leaving Family Nearly $12,000 Out
Updated
Updated · WGAL Susquehanna Valley Pa. · Jun 18
StubHub Misses Delivery on $5,000 World Cup Order, Leaving Family Nearly $12,000 Out
3 articles · Updated · WGAL Susquehanna Valley Pa. · Jun 18
Summary
$5,000 in World Cup tickets never reached the Fullmer family before France vs. Senegal at MetLife Stadium, leaving the Harrisburg-area group outside the venue after a trip planned since December.
Noon delivery emails slipped past kickoff as the family refreshed phones at the gate and worked through StubHub's chatbot and agents, who later pushed delivery to after 1 p.m.
Four replacement tickets bought in desperation also failed to arrive before the family left New Jersey, pushing their outlay to nearly $12,000; the original refund was still pending and could take 72 hours.
StubHub said it offered a full refund or replacement tickets, is investigating the seller, and may impose bans or financial penalties under its FanProtect Guarantee.
The company also pointed to event-organizer technology problems, new transfer restrictions and a recently launched app, while the family said the bigger loss was a once-in-a-lifetime trip with children and grandparents.