Updated
Updated · The Times of India · Jun 16
Vir Das Receives Rs 50,000 Apple Watch Replacement After Zepto Counterfeit Delivery
Updated
Updated · The Times of India · Jun 16

Vir Das Receives Rs 50,000 Apple Watch Replacement After Zepto Counterfeit Delivery

3 articles · Updated · The Times of India · Jun 16

Summary

  • Vir Das said Zepto later delivered an original Apple Watch after he alleged the platform had first sent him a counterfeit one for an order worth nearly Rs 50,000.
  • Social media posts from the comedian-actor said his initial complaints were met with little support from customer service, turning the purchase into a public dispute.
  • The episode puts Zepto's handling of high-value electronics under scrutiny, with the replacement resolving the immediate complaint but not the questions over fulfillment and support.

Insights

As Zepto eyes its IPO, can it fix its counterfeit problem before losing investor trust?
When quick-commerce delivers fakes, who is truly accountable: the platform, the seller, or the system?