Salesforce Buys Irish-Founded Fin for $3.6 Billion to Bolster AI Customer Agents
Updated
Updated · The Irish Times · Jun 15
Salesforce Buys Irish-Founded Fin for $3.6 Billion to Bolster AI Customer Agents
3 articles · Updated · The Irish Times · Jun 15
Summary
$3.6 billion marks Salesforce’s agreed purchase price for Fin, the Irish-founded software company formerly known as Intercom, in one of the biggest deals for an Irish-founded tech firm.
Fin built an AI-driven customer agent that answers questions and handles increasingly complex service queries, which Salesforce said will complement its existing AI agent offering.
The acquisition is aimed at widening deployment of AI customer-service agents across channels and strengthening Salesforce’s Agentforce position in the market for autonomous digital workers.
The deal remains subject to price-adjustment conditions and is expected to close in Salesforce’s fourth quarter of fiscal 2027.