BBVA Expands OpenAI Alliance to 100,000 Employees for AI Banking Overhaul
Updated
Updated · OpenAI · Jun 11
BBVA Expands OpenAI Alliance to 100,000 Employees for AI Banking Overhaul
3 articles · Updated · OpenAI · Jun 11
Summary
BBVA said its OpenAI collaboration now underpins a bank-wide AI transformation, with more than 100,000 employees using ChatGPT Enterprise across customer service, risk, operations and software development.
The alliance grew from a 2024 rollout to 3,000 staff into BBVA’s eight-part transformation roadmap, backed by governance, security and compliance controls for a highly regulated global bank.
70%+ of deployed employees use the tools weekly, saving about 3 hours per person, while selected workflows have delivered up to 80% efficiency gains.
20,000+ custom GPTs have been built internally, including tools for credit analysis, legal responses and customer sentiment; in Peru, an internal assistant cut average query times from 7.5 minutes to about 1 minute.
BBVA says the goal is to move beyond productivity gains toward a more proactive, personalized banking model that anticipates customer needs across its global franchise.
With 100,000 staff using ChatGPT, how does BBVA prevent a catastrophic AI-driven financial error?
As AI automates 80% of workflows, what is the ultimate future for human bankers at BBVA?
BBVA’s Global ChatGPT Rollout: How 87,000 Employees and Millions of Customers Are Transforming Banking with Generative AI
Overview
By early 2026, BBVA had moved beyond initial AI experimentation to deeply embed generative AI into its core operations, aiming to transform daily work, processes, and customer experiences across its global footprint. This major shift was driven by an expanded alliance with OpenAI, giving BBVA preferential access to advanced AI models and expert talent. The partnership positioned BBVA to accelerate its AI-driven strategy, enabling comprehensive integration of generative AI throughout the organization. As a result, BBVA set a new benchmark in the financial sector for large-scale, secure, and innovative AI adoption.