CNET Names 4 Regional ISP Winners in Reader Survey as Fiber Providers Dominate 3 Regions
Updated
Updated · CNET · Jun 11
CNET Names 4 Regional ISP Winners in Reader Survey as Fiber Providers Dominate 3 Regions
3 articles · Updated · CNET · Jun 11
Summary
CNET’s reader survey picked Sonic in the West, EPB in the South, T-Mobile Home Internet in the Northeast and Quantum Fiber in the Midwest as its regional ISP winners.
3 of the 4 winners were fiber providers, with Sonic posting a 4.85 overall satisfaction score, EPB earning 5 out of 5 for satisfaction, speed and reliability, and Quantum scoring 4.67 overall.
T-Mobile Home Internet was the exception, leading the Northeast with a 4.40 satisfaction score and a 4.60 price rating, ahead of Verizon Fios at 4.19.
Speed and price emerged as the top shopping factors, while reliability remained a broad pain point: 86% of U.S. adults report wonky Wi-Fi or drops and 19% regularly have problems.
The results underline CNET’s broader takeaway that dependable service now outweighs flashy claims, even as readers still reward strong customer support, stable pricing and peak-hour performance.