Riyaaz Amlani Credits Customer Feedback for Rs 900 Crore Restaurant Business
Updated
Updated · Moneycontrol · Jun 3
Riyaaz Amlani Credits Customer Feedback for Rs 900 Crore Restaurant Business
2 articles · Updated · Moneycontrol · Jun 3
Summary
Riyaaz Amlani said the habit that helped build his restaurant portfolio to about Rs 900 crore in annual revenue was listening closely to customers, including when they complain.
In a conversation with creator Navan Jaiswal, the Impresario Entertainment & Hospitality founder said customer preferences matter more than an owner's, and both praise and criticism should shape decisions.
Amlani said that approach has helped keep brands such as Social, Prithvi Cafe, Slink & Bardot, Bandra Born and Mezcalita relevant in a fast-changing hospitality market.
Drawing on more than 35 years in the industry, he also framed success as a product of intense work prioritization, while presenting customer focus as the more practical lesson for entrepreneurs.