Zavarovalnica Triglav Deploys Microsoft 365 Copilot to 5,000 Staff With 40 Digital Mentors
Updated
Updated · Microsoft · May 27
Zavarovalnica Triglav Deploys Microsoft 365 Copilot to 5,000 Staff With 40 Digital Mentors
1 articles · Updated · Microsoft · May 27
40 digital mentors are driving Microsoft 365 Copilot adoption across Zavarovalnica Triglav, helping win over more than 5,000 employees at the Slovenian insurer.
Copilot is being used mainly for internal, regulated workflows to cut repetitive work while keeping teams intact, with governance allowing staff to build agents for themselves, teams or enterprise-wide use.
5 to 10 minutes is now enough for many first legal complaint drafts, down from a few hours, while Copilot also summarizes claims documents and supports HR onboarding with policy and process guidance.
Seven Adriatic-region markets give Triglav a broad operating footprint, and the company says the rollout is as much a cultural shift as a digital one, aimed at making AI a companywide tool rather than an IT-only project.
How did Triglav turn 40 employees into a digital 'army' that convinced 5,000 colleagues to embrace AI?
How does a 125-year-old insurer prove its massive AI investment is impacting its bottom line?
While AI boosts productivity, what hidden risks does it create for employees who fall behind the technology curve?