Arch Insurance Urges 2-Track Balance Between Digital Tools and Human Underwriting
Updated
Updated · Insurance Day · May 29
Arch Insurance Urges 2-Track Balance Between Digital Tools and Human Underwriting
1 articles · Updated · Insurance Day · May 29
Ed Short said re/insurers should use digital capabilities to strengthen—not replace—core underwriting expertise, arguing the right mix is critical to execution.
Arch Insurance International’s head of digital said that balance should keep the business unified while still allowing a local twist in how capabilities are applied.
The approach frames digital investment as an enabler of underwriting fundamentals rather than a standalone strategy, underscoring the continued role of human judgment in insurance.
With AI automating tasks and a talent crisis looming, how can insurers attract the next generation of human risk experts?
Is the 'human-in-the-loop' model a permanent strategy or a bridge to full automation in the insurance industry?
As policies begin to cover AI failures, what is the next 'silent' risk emerging from this digital transformation?