Samsung Tops Apple 81-80 in US Smartphone Satisfaction as AI Delays Dog iPhone Maker
Updated
Updated · TechBullion · May 26
Samsung Tops Apple 81-80 in US Smartphone Satisfaction as AI Delays Dog iPhone Maker
2 articles · Updated · TechBullion · May 26
Samsung scored 81 in the latest American Customer Satisfaction Index, overtaking Apple at 80 and ending its run at or tied for the top spot since the iPhone 11 era.
Apple’s slip comes as delayed Apple Intelligence features and an upgraded Siri have widened a perception gap, while Samsung and other rivals push AI tools and alternative form factors more aggressively.
Overall US smartphone satisfaction still rose to 79 from 78, suggesting Apple’s decline reflects stronger competition rather than a broader market downturn; Google and Motorola both reached 77.
WWDC on June 8 now becomes a key test for Apple to show when its AI features will be broadly useful on current devices and whether it can answer growing interest in foldables.
Samsung has dethroned the iPhone in user satisfaction. Is this a temporary win on AI hype or a permanent power shift in smartphones?
As rivals lead in AI, is Apple’s massive R&D spending a sign of a powerful comeback or a company losing its innovative edge?