Royal Mail Delivers 75.7% of First-Class Letters on Time, Missing 93% Target

9 articles · Updated · BBC.com · May 29

75.7% of first-class letters arrived on time in the year to March, leaving Royal Mail well short of its 93% target; second-class performance was 90.2% against a 98.5% goal.
Royal Mail said service is improving under owner EP Group and that it expects to meet lower targets of 90% for first class and 95% for second class by next year.
£21 million was the Ofcom fine imposed in October for earlier delivery failures, and the company has now gone six years without meeting its annual letter targets after a Covid-era slump.
February complaints from postal workers that letters were left undelivered for weeks while parcels were prioritised for profit fed into a March parliamentary grilling and fresh criticism from Citizens Advice.
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