Disney Revamps Walt Disney World Planning Tools After 8-Point Satisfaction Gain
Updated
Updated · Forbes · May 28
Disney Revamps Walt Disney World Planning Tools After 8-Point Satisfaction Gain
5 articles · Updated · Forbes · May 28
Later this year, Disney will roll out a redesigned Walt Disney World website and My Disney Experience app aimed at making trip planning clearer and easier for guests.
Guest feedback drove the changes, with Disney saying families struggled to judge value and manage complex bookings; an earlier app update already lifted satisfaction by 8 percentage points.
New website tools will let visitors compare hotel rates across dates, review resort options side by side, and form travel parties through a shared text link instead of email syncing.
The app overhaul adds a cleaner trip view, a simplified home screen, checklist and countdown tools, AI-generated search answers, and Spanish-language support.
Disneyland will get the updates after Walt Disney World, extending a broader push to reduce planning friction before guests arrive at the parks.
Is Disney's app update the first step toward a 'super app' that manages your entire entertainment life?
How will Disney's AI-driven 'super app' vision force competitors to completely rethink their own digital strategies?
As Disney's app tracks every vacation detail, are guests trading personal privacy for convenience?