AmEx Details 3 Agentic Commerce Priorities as Innovation Chief Shares 4 AI Tips

1 articles · Updated · ZDNet · May 28

American Express is building for agentic commerce across three areas—payments, offers and bookings in AI models, and proprietary agent experiences in its app and website, Luke Gebb said.
The payments push already includes an Agentic Commerce Experiences Developer Kit and Agent Purchase Protection, aimed at enabling trusted transactions when AI agents buy on customers’ behalf.
Gebb said the first practical uses could emerge later this year, with broader consumer adoption picking up in 2027 as people use agents for tasks such as automatic restocking and purchase alerts.
For companies preparing now, he highlighted 4 habits for AI-era innovators: keep learning, dive into technology, accept failure, and build partnerships across the enterprise.

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