CVS Finds 86% of Medicare-Age Adults Open to Digital Care as Portals and Privacy Fears Block Use
Updated
Updated · Fox News · May 27
CVS Finds 86% of Medicare-Age Adults Open to Digital Care as Portals and Privacy Fears Block Use
2 articles · Updated · Fox News · May 27
CVS Health research found Medicare-age adults broadly want digital healthcare, with 86% open to using online tools despite persistent barriers that can disrupt appointments, refills and benefit access.
The biggest obstacles were confusing portals, login failures, privacy and scam fears, outdated devices and weak internet—turning apps, telehealth platforms and insurer websites into care barriers instead of shortcuts.
Telehealth was familiar to many respondents after the pandemic, but some still doubted whether a video visit could handle new symptoms, pain or urgent problems that seem to require in-person care.
The findings suggest the main problem is less resistance to technology than poor design and limited support, with clearer instructions, simpler logins and access to a real person likely to improve digital care use.
Is the push for digital healthcare creating new barriers for the elderly and rural patients?
With advanced AI, why do basic digital health tasks still frustrate so many older adults?