Bloomberg Questions Salesforce Agentforce Claims as 2024 AI Features Remain Undelivered
Updated
Updated · Gizmodo · May 25
Bloomberg Questions Salesforce Agentforce Claims as 2024 AI Features Remain Undelivered
1 articles · Updated · Gizmodo · May 25
Bloomberg said several Agentforce capabilities showcased since 2024 are still not live, including University of Chicago Medicine functions such as appointment booking, prescription refills and proactive patient updates.
The report said the gap stems from product glitches and slow internal compliance approvals, while Salesforce CEO Marc Benioff described the scrutinized materials as future-oriented marketing and said the company ultimately delivers.
Williams-Sonoma’s demoed Agentforce phone shopping flow was still not running about six months later, and Finnair’s chatbot still cannot rebook canceled flights despite promotional videos implying that capability.
Salesforce does have some customer wins: SharkNinja told Bloomberg Agentforce helped cut service phone calls by 20%, suggesting narrower troubleshooting uses are working even as broader automation lags.
The scrutiny lands as Salesforce faces wider AI-era pressure on SaaS models and after its stock lost nearly 21% in 2025, amplifying questions over whether Agentforce has been overmarketed.
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