T-Mobile Shifts Legacy Users to New Plans, Lifting Bills Up to 60%

1 articles · Updated · PhoneArena · May 23

T-Mobile has been moving some customers off legacy wireless plans without notice, leaving them with sharply higher monthly bills that in some cases rose as much as 60%.
One five-line account jumped to $228 from $135 on its May bill after an April switch to a different legacy rate plan, with base charges, line-add fees and data rates all increasing.
The changes appear to have started in March and seem focused on older offerings, though users fear Simple Choice and Select Choice plans could also be affected.
Unlike past migrations, T-Mobile has not clearly explained the moves or offered obvious added value; some customers got a free data feature, but complaints are mounting and some say they may leave.

With T-Mobile breaking its 'Price Lock' promise, what recourse do millions of customers have against these sudden, unannounced bill hikes?

As major carriers secretly raise rates on legacy plans, is the era of the stable, affordable cell phone bill now over for everyone?

T-Mobile's profits are soaring as loyal customers flee. Is this a brilliant financial strategy or a brand-destroying gamble for the 'Un-carrier'?