Carnival Cancels Glitch Cruise Bookings, Offers $100 Credit After Fares Fell to $300
Updated
Updated · Fox News · May 23
Carnival Cancels Glitch Cruise Bookings, Offers $100 Credit After Fares Fell to $300
5 articles · Updated · Fox News · May 23
Carnival voided a wave of reservations after a post-maintenance website glitch briefly showed deeply discounted fares, including solo balcony cabins on a six-day cruise for about $300.
The cruise line told affected customers the prices were "far below any reasonable promotional fare," then issued full refunds and offered a $100 onboard credit for guests who rebook by Aug. 31, 2026.
Typical five- to seven-day Carnival cruises cost about $600 to $1,500 per person, fueling debate over whether travelers had found a bargain or exploited an obvious error.
Carnival's ticket contract says it can require payment of the correct fare or cancel and refund bookings when prices are listed incorrectly because of electronic, typographical or human error.
The backlash centered on travelers who said they had already booked related flights and argued Carnival should have handled the mistaken fares more leniently.
After canceling glitch-priced cruises, is a $100 credit enough to repair customer trust?
When a website glitch offers a massive discount, must a company legally honor the mistaken price?