Salesforce Showcased Agentforce in October 2025 Before Key Patient AI Features Went Live
Updated
Updated · Bloomberg · May 22
Salesforce Showcased Agentforce in October 2025 Before Key Patient AI Features Went Live
5 articles · Updated · Bloomberg · May 22
University of Chicago Medicine patients still reach keypad menus and human schedulers, even though Salesforce’s October video showed Agentforce handling refills, appointments and parking help.
Most of that functionality remains aspirational: the hospital system’s chatbot is still in testing and is not visible to most website visitors.
The gap undercuts Salesforce’s pitch for Agentforce as its flagship AI product as it fights for growth in a tougher software market.
Is Salesforce's AI vision for healthcare more marketing hype than current reality?
As AI automates healthcare, what is the hidden cost to the human element in patient care?
With AI handling patient care, how do hospitals prevent critical errors before the technology is fully proven?