Workday Adds 2026 ITSM Automation to Sana as ServiceNow Entrenchment Threatens Uptake
Updated
Updated · Computerworld · May 22
Workday Adds 2026 ITSM Automation to Sana as ServiceNow Entrenchment Threatens Uptake
13 articles · Updated · Computerworld · May 22
Workday expanded Sana for Workday into IT service management, targeting onboarding, offboarding, access changes and routine IT requests; early-adopter access is slated for the second half of 2026, with broader rollout later this year.
The push extends Workday’s agent strategy beyond HR and finance, tying IT workflows to workforce, payroll, budget and approval data so enterprises can automate cross-department tasks with more organizational context.
A new Travel agent is already in early access, letting employees plan trips, book travel and manage expenses in one place before general availability later in 2026.
Analysts said the tighter integration could appeal first to existing Workday customers and some mid-sized or AI-first companies, but warned CIOs about vendor lock-in and the risks of concentrating more workflows on one platform.
Large enterprises may be hardest to win over because mature ServiceNow environments are deeply embedded; ServiceNow’s Moveworks acquisition further strengthens a rival built specifically for ITSM.
Can Workday's unified AI convince firms to abandon mature ITSM systems, despite the massive costs and risks of migrating?
As Workday's AI pushes for deeper integration, how can CIOs avoid the expensive trap of vendor lock-in?