Massachusetts Charges McDonald's Manager Over April 9 Fries-Spitting Video

8 articles · Updated · WCVB Boston · May 18

Kaylie Santos, a Southbridge McDonald's manager, was charged with distributing food with a harmful substance after police said she licked and spat into a customer's fries.
Court records show Santos is due for arraignment on June 5, after investigators reviewed the viral Snapchat-to-Facebook video and restaurant footage that police said confirmed the kitchen incident.
The customer told police she had eaten the fries after later seeing the video online; she and the franchise owner both said they wanted criminal charges pursued.
The Spadea and Balducci families said the workers involved were suspended and then fired, while local authorities found no health violations or broader public health concerns at the restaurant.

With no victims identified, what precedent do food tampering charges set for viral employee misconduct?

After a viral video destroys a restaurant's reputation, can public trust ever be fully restored?

Beyond surveillance, how can restaurants prevent employee actions that cause an overnight crisis?