Centro San Antonio Launches See Say App, Targeting 3-Minute Downtown Issue Response
Updated
Updated · KENS5.com · May 18
Centro San Antonio Launches See Say App, Targeting 3-Minute Downtown Issue Response
2 articles · Updated · KENS5.com · May 18
Centro San Antonio has started piloting ELERTS' See Say app, letting downtown residents, workers and visitors report non-emergency issues directly to Ambassador headquarters in real time.
The platform accepts photos, locations, descriptions and timestamps for graffiti, trash, maintenance and safety concerns, helping dispatchers send Ambassador or Crisis Response teams faster.
Two months of testing showed usage among participating stakeholders doubled while average response and closure times held at just over three minutes from dispatch to resolution.
The current pilot includes property owners, San Antonio police leadership, city staff and homeless services agencies, with a broader public rollout planned for fall 2026.
Centro said the app is part of a wider push to support a rapidly growing downtown as development, residential population and visitor activity increase.
As San Antonio's 'See Say' app nears, will it help the homeless or just streamline complaints against them?
San Antonio ranks last in Texas for prosperity. Can a reporting app fix problems technology cannot see?