Impostor Drains $751,430 From Colgate Worker’s 401(k) via Alight Phone Call

1 articles · Updated · Fox News · May 17

$751,430 was emptied from Paula Disberry’s Colgate-Palmolive 401(k) after an impostor changed her account details through a call to recordkeeper Alight Solutions and routed the payout to Las Vegas.
The caller cleared security with Disberry’s name, birth date, address and last four Social Security digits; her lawsuit said Alight sent no alert to existing contacts and skipped a 14-day hold before BNY Mellon mailed the check.
Disberry, who was living in South Africa, sued Alight, Colgate’s benefits committee and custodian BNY Mellon; the case settled on undisclosed terms, leaving unresolved whether Alight had to restore the funds.
The case fits a broader pattern: the GAO in February urged the Labor Department to issue new guidance after citing 11 ERISA lawsuits from 2009 to 2024 over retirement-plan account takeovers.
Retirement-account theft carries weaker consumer protections than credit-card fraud, and the FBI said Americans 60 and older lost $7.7 billion to internet crime in 2025, including $3.5 billion from investment fraud.

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